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Experience at Malaysia Immigration Office

27/12/2006 1400, I was on my to Immigration office at Damansara to submit my passport application. Before that i heard a lot of bad experience at Immigration Office, especially during passport application. Now i deeply feel the frustration at immigration office.


I reach the office 1400, the office is crowded as usual but what make angry was the staff attitude and how the immigration office being operate. There like 500++ people in the queue and amazing not even half of the counter is being utilized. I overheard some of people waited there since morning. For your information, in order for one to be able to a number for the queue, one must fill up the application form and prepare the necessary documents. One must show the document to the offices a counter and then the officer will give the number. I am deeply felt that resources is not being utilized here. Do you think that we need a people to help us press the number printing machine...


After getting my number, I need to wait for 200++ people before reaching my number and its take 5 – 10 minutes for a office to settle an application. Do a simple math and one will be surprise. After 3 hours of waiting impatiently and flatted my phone battery to play the game inside. Its my turn to submit my application. I though this is the end of my nightmare. So the officer took my thumb print and receive the form, i was asked to sit and wait. At that point i wanted to scream out loud but i manage to control my temper. I need to queue again to pay the application fee of RM 300. ah ah ah .... I waited another hour, pay the money and quickly leave the office before i loose control...


Two days later, i went back to the immigration office to take my passport. I told myself this should be a quick process yet in reality, its took me another 3 hours just to get my passport. I think after the first experience I have become more patient and in control. But still this is not acceptable. Resource is not being utilize and a lot of redundant process, totally not acceptable, totally not cool at all.


At this computerized age, a lot of process is being computerize and automated. The government wish to have a paperless working environment and looking at the immigration office I deeply felt that even if given 10 years its won't realize the dream. Citizen time and money is wasted and government resource is not being utilize. Redundant process. Is the immigration department trying to improve their service? Are they trying hard?


Tips for the first timer who is getting a new passport.

  1. Prepared the application form and the necessary document. With the document you won't able to get the queuing number. Photostat service and photo can be done at the shop below immigration office. (of course i mean at Damansara)

  2. The queuing might take hours and you will definitely feel hungry and dehydrated. Prepare light food and water.

  3. You might need to take 2 day leave if you are working, 2 full day.

  4. Good luck

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